Privacy Policy

1. Introduction

EVERYTHINK DEV CO. LTD ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

2.1 Personal Information

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, business address
• Account Information: Username, password, account preferences
• Payment Information: Billing address, payment method details
• Technical Information: IP address, browser type, operating system

2.2 Service Usage Data

• Service performance metrics and usage statistics
• System logs and access records
• Support interactions and communications
• Network traffic and resource utilization data

2.3 Automatically Collected Information

• Website usage data through cookies and similar technologies
• Device information and technical specifications
• Location data (if permitted)

3. How We Use Your Information

3.1 Service Provision

• Deliver and maintain our services
• Process transactions and manage billing
• Provide technical support and customer service
• Monitor service performance and security

3.2 Communication

• Send service-related notifications and updates
• Respond to inquiries and support requests
• Provide important security alerts
• Send marketing communications (with consent)

3.3 Improvement and Analytics

• Analyze usage patterns to improve services
• Conduct research and development
• Enhance security measures
• Optimize system performance

4. Legal Basis for Processing (PDPA)

We process personal data based on the following legal grounds:

• Consent: When you explicitly agree to data processing
• Contract: To fulfill our contractual obligations
• Legal Obligation: To comply with applicable laws
• Legitimate Interest: For business operations and security
• Vital Interest: To protect life or health in emergencies

5. Data Sharing and Disclosure

5.1 We May Share Information With:

• Service Providers: Third-party vendors who assist in service delivery
• Business Partners: Authorized partners for joint services
• Legal Authorities: When required by law or legal process
• Corporate Transactions: In case of merger, acquisition, or sale

5.2 We Do Not:

• Sell personal information to third parties
• Share data for marketing purposes without consent
• Disclose sensitive information unnecessarily

6. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data encrypted in transit and at rest
• Access Controls: Role-based access and authentication
• Monitoring: Continuous security monitoring and threat detection
• Physical Security: Secure data center facilities
• Regular Audits: Periodic security assessments and compliance reviews
• Incident Response: Rapid response to security incidents

7. Your Rights Under PDPA

As a data subject, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Transfer data to another service
• Right to Object: Opt-out of certain data processing
• Right to Withdraw Consent: Revoke previously given consent

8. Data Retention

We retain personal data only as long as necessary for:

• Providing our services
• Fulfilling legal obligations
• Resolving disputes
• Enforcing agreements

8.1 Retention Periods:

• Active Customer Data: Duration of service agreement plus 3 years
• Financial Records: 5 years as required by Thai law
• Marketing Data: Until consent is withdrawn
• System Logs: 1 year for security purposes

9. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized experiences
• Ensure security and prevent fraud

You can manage cookie preferences through your browser settings.

10. Children's Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through:

• Email notification to registered users
• Prominent notice on our website
• Service notifications for major changes

12. Contact Information

For privacy-related questions or to exercise your rights, contact us:

Data Protection Officer

• Email: [email protected]
• Phone: +66 (0) 2-XXX-XXXX
• Address: EVERYTHINK DEV CO. LTD, Bangkok, Thailand

Complaints

If you believe we have not adequately addressed your privacy concerns, you may file a complaint with the Personal Data Protection Committee (PDPC) of Thailand.